YOU'LL HAVE TO

• Be a caring and friendly host to all who walk through our doors
• Keep clean and be a task-ninja, it’s non-negotiable
• Have relevant technical experience
• Be able to lead your team independently and make justifiable decisions based on your better judgement
• Love being proactive in suggesting positive changes and take personal responsibility in making it happen
• Be cool as a cucumber during challenging situations
• Be a great communicator and awesome motivator
• Be able to write and converse in English, any additional languages would be a bonus

HOW YOU’LL DO THE ABOVE BY:

• Reporting to the Operations Manager directly and indirectly to the General Manager
• Being assigned to the Front Desk but you are responsible for leading all departments in the hotel as they report to you
• Ensuring that all the Front Office Assistants and Housekeeping Attendants complete their daily tasks correctly and in accordance to the SOP set
• Taking personal ownership of the guests’ stay by checking them in, getting to know them, go out of your way for them and bid them a temporary farewell because you know they’ll want to come back
• Responsible in planning and conducting training sessions to help the entire team improve based on the feedback given by guests
• Preparing a duty roster taking into account the occupancy, available manpower, leaves to ensure everyone’s shifts are fair and balanced
• Being an ambassador, find every opportunity to interact with guests so find out their preferences so you can recommend places of interest and their stories so you can challenge yourself to give them a more interesting story to tell their friends
• Literally look after the hotel by taking charge of the hotel’s maintenance issues and support or call for support on rectification work if necessary
• Paperwork; checking the Night Audit, Occupancy Variance, Daily Sales Summary Reports prepared by the Front Office Assistant are just to name a few that you will have to complete accurately and to be submitted on time
• Keeping your immediate work stations fully stocked and the hotel’s rooms, pods, toilets and public areas should be kept neat and clean 24/7, 365
• Working hard so remember to play even harder. Organize activities for your team to foster team bonding and to enjoy life outside work

WE WANT TO MEET YOU IF YOU:

• Think your personal mantra is the same as the requirements above and love hands-on work
• Are a Malaysian citizen above 18 years-old
• Have consistently taken on leadership positions and able to back it up with examples of how you solved problems in your previous workplace
• Have developed people and likes spending time to train your team in the past
• Can work on shifts round the clock, on weekends and public holidays

BENEFITS:

• Above all else, a career for a lifetime
• Internal and external training to up your skills and knowledge
• Opportunity to transfer to any of our active outlets
• Medical expense claims
• Allowances and annual leaves
• Sales incentives if your hotel hits the sales target
• Hostel provided for KL and Penang if you’re not from around there
• Regular company outings so we’ll never lose touch with each other